Text copied to clipboard!
Title
Text copied to clipboard!Debt Collection Specialist
Description
Text copied to clipboard!
We are looking for a highly motivated and detail-oriented Debt Collection Specialist to join our finance team. The ideal candidate will be responsible for managing and collecting outstanding debts owed to the company. This role requires excellent communication skills, persistence, and a strong understanding of debt collection laws and practices.
As a Debt Collection Specialist, you will be expected to contact clients and customers to collect overdue payments, negotiate payment plans, and maintain accurate records of all collection activities. You will work closely with the accounting and legal departments to ensure compliance with internal policies and external regulations. Your ability to remain professional and empathetic while dealing with difficult situations will be key to your success in this role.
Key duties include initiating contact with debtors via phone, email, or mail; maintaining detailed records of all communications; and updating account information in the company’s database. You will also be responsible for identifying accounts requiring escalated collection efforts and coordinating with legal counsel when necessary.
The successful candidate will have a strong background in finance or accounting, excellent negotiation skills, and the ability to work independently. Familiarity with collection software and customer relationship management (CRM) systems is a plus. This position offers an opportunity to contribute to the financial health of the organization while developing your career in a dynamic and supportive environment.
If you are a proactive individual with a passion for finance and a talent for resolving financial disputes, we encourage you to apply for this exciting opportunity.
Responsibilities
Text copied to clipboard!- Contact clients to collect outstanding debts via phone, email, or mail
- Negotiate payment plans and settlements with debtors
- Maintain accurate and up-to-date records of all collection activities
- Monitor accounts to identify overdue payments
- Collaborate with legal and accounting teams on complex cases
- Ensure compliance with debt collection laws and company policies
- Prepare reports on collection status and performance metrics
- Handle customer inquiries and resolve billing issues
- Recommend accounts for legal action when necessary
- Use collection software and CRM tools effectively
Requirements
Text copied to clipboard!- Proven experience as a debt collector or in a similar role
- Strong understanding of debt collection laws and regulations
- Excellent communication and negotiation skills
- Ability to handle difficult conversations professionally
- Detail-oriented with strong organizational skills
- Proficiency in Microsoft Office and collection software
- High school diploma or equivalent; associate or bachelor’s degree preferred
- Ability to work independently and as part of a team
- Strong problem-solving abilities
- Experience with CRM systems is a plus
Potential interview questions
Text copied to clipboard!- Do you have prior experience in debt collection?
- How do you handle difficult or uncooperative clients?
- Are you familiar with debt collection laws and regulations?
- What collection software have you used in the past?
- Can you describe a successful negotiation you conducted?
- How do you prioritize your collection accounts?
- Are you comfortable working with legal and accounting teams?
- What strategies do you use to meet collection targets?
- How do you ensure accuracy in your records?
- Are you available to work flexible hours if needed?
